Privacy Policy

Introduction

BITS Consultancy ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This policy applies to all information collected through our website, services, and any related communications. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services:

• Contact Information: Name, email address, phone number, company name, and job title.
• Business Information: Company details, industry, and service requirements.
• Technical Data: IP address, browser type and version, device information, operating system, and time zone settings.
• Usage Data: Pages visited, time spent on pages, click patterns, and other interaction data.
• Communication Data: Messages you send us, preferences for receiving marketing communications, and feedback.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide requested services, and fulfill contractual obligations.
• Marketing Communications: To send you newsletters, case studies, and promotional materials (with your consent).
• Service Improvement: To analyze usage patterns, improve our website, and develop new features.
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights.
• User Experience: To personalize your experience and provide relevant content.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who help us operate our business (hosting, email services, analytics, CRM systems).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Consent: When you explicitly agree to share information for a specific purpose.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission and encryption at rest for sensitive data.
• Access Controls: Limited access to personal data, restricted to authorized personnel who need it for their job functions.
• Regular Audits: Periodic security assessments and vulnerability testing.
• Secure Infrastructure: Hosting on secure, certified platforms with robust security protocols.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and gather information about usage patterns:

• Essential Cookies: Required for basic website functionality and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics).
• Marketing Cookies: Track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

Your Rights (GDPR/CCPA)

Depending on your location, you have certain rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing of your personal data for certain purposes.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at privacy@bitsconsultancy.com. We will respond to your request within 30 days.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact Inquiries: Retained for 3 years after last contact.
• Client Data: Retained for the duration of the engagement plus 7 years for legal compliance.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Analytics Data: Aggregated data retained indefinitely; individual data deleted after 26 months.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes become effective upon posting to this page. We will notify you of material changes via email or a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: